vbajee Frequently
Asked Questions

vbajee requires a valid government-issued photo ID for KYC verification — acceptable documents include your National Identity Card (NID), passport, or birth certificate for players aged 18. You may also be asked to submit a selfie holding your ID and a recent utility bill or bank statement as proof of address. KYC documents should be clear, unedited photographs or scans uploaded directly through your account dashboard.

The minimum age to register and play on vbajee is 18 years old. This is a strict policy with no exceptions. All accounts are subject to age verification, and any account found to belong to a player under 18 will be permanently closed. vbajee is committed to preventing underage gambling across all regions of Bangladesh.

To reset your vbajee password, click the "Forgot Password" link on the login page. Enter your registered mobile number or email address, and a password reset link or OTP will be sent to you. Follow the instructions to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact vbajee support at [email protected].

No — vbajee strictly permits one account per player. Duplicate accounts are detected automatically and may result in the suspension of all associated accounts and the forfeiture of any bonuses. If you have accidentally created a duplicate account, contact vbajee support immediately so the issue can be resolved without penalty to your primary account.

To deposit via bKash on vbajee, log in to your account, navigate to the Deposit section, select bKash as your payment method, and enter the amount you wish to deposit. You will be provided with a vbajee bKash merchant number. Send the payment from your bKash app, then enter the transaction ID on the vbajee deposit page to confirm. Deposits via bKash are typically credited within 1 to 5 minutes.

Nagad deposits on vbajee are processed in real time and are typically credited to your account balance within 1 to 3 minutes of a successful transaction. The process mirrors bKash — select Nagad in the Deposit section, transfer funds to the provided merchant number, and confirm with your transaction reference. If your deposit is not credited within 10 minutes, contact vbajee's 24/7 support team.

The minimum deposit on vbajee is ৳200 for mobile wallet methods including bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other participating banks, the minimum deposit is ৳500. There is no maximum deposit limit for regular accounts, though high-value deposits may require additional identity verification in line with vbajee's security procedures.

The minimum withdrawal on vbajee is ৳500 for bKash and Nagad, and ৳1,000 for bank transfers. Withdrawals are processed to the same payment method used for the most recent deposit wherever possible, as part of vbajee's anti-money-laundering procedures. You must complete KYC verification before your first withdrawal can be processed.

Most vbajee withdrawals via bKash and Nagad are processed within 15 to 30 minutes after approval. Bank transfer withdrawals typically take 1 to 3 business days depending on your bank. Withdrawal requests are reviewed and approved by the vbajee finance team, usually within 1 hour during business hours (9:00 AM to 11:00 PM BST). Your first withdrawal may take slightly longer due to the mandatory identity verification step.

vbajee does not charge its own fees on standard deposits or withdrawals. However, your mobile wallet provider — bKash, Nagad, Rocket, or Upay — may apply their own standard transaction charges, which are outside vbajee's control. Bank transfer fees, if any, are set by your individual bank. vbajee recommends checking your payment provider's fee schedule before initiating a transaction.

Yes, vbajee supports Rocket (Dutch-Bangla Bank Mobile Banking) for both deposits and withdrawals. The process is the same as bKash and Nagad — select Rocket in the payment section of your account, follow the transfer instructions, and confirm with your transaction reference. Rocket withdrawals are typically processed within 30 minutes during active hours.

To place a cricket bet on vbajee, navigate to the Cricket section from the main menu, select the match you want to bet on — whether it is a BPL fixture, IPL game, T20 World Cup match, or a Bangladesh Tigers international — and choose your market (match winner, top scorer, total runs, etc.). Enter your stake amount in BDT and confirm your bet slip. Live in-play betting is available on selected matches.

vbajee offers over 1,200 slot titles from leading providers including Pragmatic Play, Microgaming, NetEnt, and Spribe. The slots library covers classic 3-reel fruit machines, modern 5-reel video slots, Megaways titles, and progressive jackpot slots. Popular games include Sweet Bonanza, Gates of Olympus, Book of Dead, and many more. All slots are available on both desktop and mobile browsers without requiring an app download.

Yes, v bajee is fully optimised for mobile browsers on Android and iOS devices. You can access the complete vbajee experience — casino games, sports betting, live dealer tables, deposits, withdrawals, and account management — directly through your phone's browser without downloading any app. The mobile interface is responsive and designed to work smoothly on popular devices used across Bangladesh including affordable Android handsets.

RTP (Return to Player) varies by slot title on vbajee, typically ranging from 94% to 97% for most games. Each game's RTP is set by the original software provider — Pragmatic Play, NetEnt, Microgaming, and others — and vbajee does not alter these values. You can find the RTP of any individual slot by checking the game's information panel before or during play. Higher RTP indicates a better theoretical return over a large number of spins.

Yes, vbajee's live casino section features real-time table games streamed with live dealers, powered by providers including Evolution Gaming and Ezugi. Available games include Live Roulette, Live Blackjack, Live Baccarat, and game-show style titles like Crazy Time and Dream Catcher. Live casino games are available around the clock and are compatible with both desktop and mobile devices.

vbajee offers new players a welcome bonus on their first deposit — the exact percentage and maximum bonus amount are displayed on the Promotions page at the time of registration. To qualify, you must make a minimum qualifying deposit and opt in to the bonus where required. Welcome bonuses at vbajee are subject to wagering requirements, which specify how many times the bonus amount must be played through before a withdrawal is permitted.

A wagering requirement (also called a playthrough requirement) on vbajee means you must wager the bonus amount a specified number of times before you can withdraw bonus-derived winnings. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to withdrawable cash. Wagering contributions vary by game — slots typically contribute 100%, while table games may contribute less.

Yes, vbajee operates a tiered loyalty programme that rewards regular players with points for every real-money wager. Accumulated points can be redeemed for bonus credits, free spins, or cashback offers. Higher loyalty tiers unlock additional benefits including faster withdrawals, dedicated account managers, exclusive promotions tied to major cricket events like the BPL and IPL, and personalised deposit bonuses for Eid, Pohela Boishakh, and other seasonal events.

Yes, all bonuses on vbajee have an expiry period, which is stated clearly in the individual bonus terms. Most standard bonuses expire within 7 to 30 days of being credited, and the associated wagering requirements must be completed within that window. Expired bonus funds and any winnings generated from them are removed from your account automatically. Always read the full bonus terms before opting in.

vbajee uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the platform, including personal information, payment details, and account credentials. Player funds are held in segregated accounts, separate from operational funds. The platform employs 2FA (two-factor authentication) for account login and undergoes regular security audits to maintain a safe environment for players across Bangladesh.

To activate self-exclusion on vbajee, go to the Responsible Gaming section in your account settings and select Self-Exclusion. Choose a period of 6 months, 12 months, or permanent exclusion. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and your account details, and our team will action the request within minutes of verifying your identity. During self-exclusion, your account is fully suspended and you will not receive any promotional communications.

Yes, vbajee allows you to set daily, weekly, and monthly deposit limits directly from your account dashboard under Responsible Gaming settings. Once a limit is set, the system automatically blocks further deposits once your chosen threshold is reached for that period. Deposit limits can be decreased immediately; increases require a mandatory 7-day waiting period to prevent impulsive decisions.

vbajee customer support is available 24 hours a day, 7 days a week via email at [email protected]. The support team operates on Bangladesh Standard Time (BST, UTC+6) and typically responds within 1 hour during peak hours (9:00 AM to 11:00 PM BST). For urgent responsible gaming requests such as self-exclusion or deposit limit changes, include "Urgent" in your email subject line and the team will prioritise your case.