At vbajee, protecting the privacy and personal data of our players is a fundamental responsibility. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and the rights you have over your information.
vbajee ("we", "us", "our", "the Platform") is committed to protecting the privacy of every individual who visits, registers with, or transacts on the vbajee website at https://vbajee.club (the "Platform"). This Privacy Policy sets out, in clear and plain English, the types of personal data we collect from players and visitors in Bangladesh, the purposes for which that data is processed, the parties with whom it may be shared, the measures we take to keep it secure, and the rights you hold in respect of your own data.
This Privacy Policy applies to all personal data collected through your use of the vbajee Platform, including account registration, deposits and withdrawals, gameplay activity, customer support interactions, marketing communications, and any other touchpoint between you and vbajee. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy.
Your Consent: By creating a vbajee account or continuing to use the Platform after any update to this Privacy Policy is communicated to you, you confirm that you have read and understood this policy and consent to the collection and use of your personal data as described herein. If you do not agree, please discontinue use of the Platform and contact us to close your account.
For the purposes of this Privacy Policy, the data controller responsible for your personal data is vbajee, the operator of the Platform at https://vbajee.club. The data controller determines the purposes and means by which personal data is processed. If you have any questions about how your data is handled, or wish to exercise any of your data rights, you may contact our Data Protection Officer directly at [email protected] with the subject line "Data Privacy Request".
We collect personal data in several categories depending on the nature of your interaction with the vbajee Platform. The following table summarises the main categories of data we collect and typical examples within each category:
| Category | Examples | Mandatory? |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National ID or passport number | Yes — for account registration and KYC verification |
| Contact Data | Email address, mobile phone number, city or district of residence (e.g., Dhaka, Chittagong, Sylhet) | Yes — for account communications and support |
| Financial Data | bKash wallet number, Nagad account, Rocket number, bank account details, transaction history, deposit and withdrawal amounts in ৳ | Yes — for processing transactions |
| Technical Data | IP address, browser type, device type and OS, session timestamps, referring URL | Collected automatically |
| Usage Data | Games played, bets placed, wager amounts, session duration, sports markets accessed | Collected automatically |
| Marketing Data | Communication preferences, promotional opt-in status, bonus claim history | Optional — based on your preferences |
| Support Data | Live chat transcripts, email correspondence, complaint records, account notes | Collected when you contact support |
We do not collect any special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data) except where strictly required by law or where you voluntarily provide such information in the context of a responsible gaming self-assessment.
The majority of personal data we hold about you is provided directly by you during the course of your engagement with the Platform. This includes data submitted at registration, during identity verification, when making deposits or withdrawals, when contacting our customer support team, and when responding to surveys or promotional campaigns.
When you access and use the vbajee Platform, certain technical and usage data is collected automatically by our systems and third-party analytics tools. This includes your device's IP address, the browser and operating system you are using, the pages and game titles you visit, the duration of each session, clickstream data, and error logs. This automated collection is necessary for the Platform to function correctly and securely.
We may receive data about you from third-party sources in limited circumstances, including:
vbajee processes your personal data only for specific, legitimate purposes. We do not process data in ways that are incompatible with those purposes, and we do not sell your personal data to third parties for their own commercial gain. The primary purposes for which we use your data are as follows:
Every instance of personal data processing by vbajee rests on one of the following legal bases:
Your personal data may be accessed by vbajee staff and contractors across our operational teams — including customer support, compliance, payments, and technical infrastructure — on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations and trained in data protection best practices.
We share personal data with carefully selected third-party service providers who process data on our behalf under written data processing agreements that require them to maintain the same standards of data protection as vbajee. These providers include:
vbajee may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of vbajee, our players, or the general public. We will notify you of any such disclosure unless prohibited by law from doing so.
vbajee does not sell, rent, trade, or otherwise transfer your personal data to unaffiliated third parties for their own marketing or commercial purposes. Your data is not a product we offer to outside parties under any circumstances.
Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and to remember certain information about your preferences and session state. vbajee uses cookies and similar tracking technologies (such as pixel tags and local storage objects) to operate the Platform effectively and to improve your experience.
You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed guidance on managing cookies, refer to the help documentation of your specific browser.
vbajee retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Legal and regulatory compliance |
| Financial transaction records | 7 years from transaction date | Anti-money-laundering obligations |
| Customer support records | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical and usage data | 13 months from collection | Platform analytics and fraud detection |
| Marketing preference data | Until consent is withdrawn | Consent-based processing |
Once the applicable retention period has expired, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.
vbajee takes the security of your personal data very seriously. We implement a layered set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our key security measures include:
Important: While vbajee takes all reasonable measures to protect your data, no system is completely immune to security threats. You play an important role in keeping your account secure — use a strong, unique password, do not share your login credentials with anyone, and notify us immediately at [email protected] if you suspect any unauthorised activity on your account.
Subject to applicable law, you have the following rights in respect of the personal data that vbajee holds about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving a valid request.
The vbajee Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under 18 without appropriate verification, we will take immediate steps to delete that data, close the associated account, and reverse any transactions where legally permissible.
If you are a parent or guardian and believe that a minor has created a vbajee account or provided personal data to us, please contact us immediately at [email protected] so that we can take appropriate action. We treat all reports of potential underage account creation as a high-priority matter.
vbajee may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new game releases, sports betting promotions, seasonal offers tied to events such as BPL, Eid, or Pohela Boishakh, and VIP programme updates. We will only send marketing communications where you have explicitly opted in to receive them during registration or through your account settings.
You may opt out of marketing communications at any time by:
Please note that opting out of marketing communications does not affect transactional messages related to your account, such as deposit confirmations, withdrawal notifications, or security alerts — these are sent regardless of your marketing preferences as they are necessary for the operation of your account.
The vbajee Platform may contain references to third-party game studios or payment providers. While we take care to partner only with reputable organisations, vbajee is not responsible for the privacy practices, content, or data security measures of any third-party service. This Privacy Policy applies solely to data collected by vbajee through the Platform. We encourage you to review the privacy policies of any third-party service with which you interact in connection with your use of the Platform.
vbajee reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. Where a material change is made, we will notify registered players via email or via an in-platform notice at least 7 days before the change takes effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
Your continued use of the Platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically. If you disagree with any change, you should cease using the Platform and request account closure before the amended policy becomes effective.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way vbajee handles your personal data, please contact our Data Protection Officer using the details below. We treat all privacy-related enquiries with the highest priority and will acknowledge your message within 24 hours, Bangladesh Standard Time (BST, UTC+6).
Email: [email protected] — Subject line: "Data Privacy Request"
Complaint Escalation: If you are not satisfied with our response to a privacy complaint after allowing us a reasonable period to address it, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. vbajee will cooperate fully with any such regulatory inquiry.
Now that you understand how we protect your data, explore everything vbajee has to offer — from live cricket betting and slot games to our full casino lobby. Questions? Our FAQ has answers.